Get in Touch
Most questions about orders, shipping and warranty are answered in our help center. Check the options below first — if you still need us, we reply within one business day.
24h Reply
Mon–Fri, excluding holidays
Live Chat
9am–6pm PST, weekdays
EN / ES Support
English and Spanish
Global Shipping
US, CA, EU and AU
How Can We Help?
Pick the option that fits best — each one takes you to the right place.
Replies within 24 hours, Mon–FriWholesale & Custom
Bulk orders, logo printing, OEM projects. MOQ from 50 units.
Request QuoteAfter-Sales
Order issues, returns within 30 days, warranty claims.
Start ClaimPress & Media
Reviews, collaborations, brand assets and product samples.
Media KitGeneral Inquiry
Product questions, partnerships, anything else.
Send MessageSend a Message
Fill in the essentials and we’ll route it to the right team.
Contact Info
Retail & After-Sales
Mon–Fri, 9am–6pm PST · Closed on US federal holidays
Warranty claims: 2–3 business daysWholesale & Custom
Mon–Fri, 9am–6pm PST
Quotes within 1 business dayBefore You Go
These four questions cover most of what lands in our inbox.
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery for a full refund. Custom-printed and personalized orders are final sale. Start a return from the Returns page — you’ll get a prepaid label by email.
What is the minimum order for custom logo printing?
50 units per design for single-color logo printing, 100 units for multi-color. Custom bag colors require 200 units. Lead time is 15–20 business days after artwork approval. Email wholesale@coolerbag.com with your logo file for a quote.
How long does shipping take?
Standard shipping is 3–5 business days within the US, 7–12 business days internationally. Orders placed before 12pm PST ship the same day. You’ll receive tracking by email once your order leaves our warehouse.
What does the warranty cover?
All cooler bags carry a 2-year warranty against manufacturing defects in materials and zippers. Normal wear, accidental damage, and misuse are not covered. Claims are typically resolved within 2–3 business days — see the Warranty page to file.